The Complete General Manager Training Course

My name is Holly Arora.

I’m thrilled you’re here—because we’re a lot alike, you and me. We’re both trying to make a life out of what we love to do.

I grew up in a very blue-collar household; my mom worked for a hotel and I started my career with hotels at a very young age. My first exposure to the hospitality industry was at the age of 13. Back then I worked as a housekeeper, cleaning rooms for "The New Yorker" or as us Rhode Islanders call it The New Yaw-kaa!

From a very young age my mom always taught me the values of hard work and resilience.

She told me that if I found work I loved, everything else in my life would fall into place. And today I can honestly say I did both: got to be my own boss AND created the job that gets me excited to wake up in the morning.

My first job out of school was working at the Dentist office. As much as I liked that job, something in me kept pulling me back towards hotels.

So I went back! I started fresh in the hotel industry, first with the Fairfield Inn and then moved on to Extended Stay America. That is where I truly learned all the hard core gorilla tactics. Because ESA was such a controlled environment when it came to spending money for the hotel, I had to be nifty and learn creative ways to get things done. At ESA I started as a Front Desk Agent and made my way up to hotel manager.

In 2013 I had the opportunity to become a General Manager for Hampton Inn by Hilton - of course I took it! At the time it was managed by Hersha Hospitality Group (HHM) and was later managed by Interstate Hotel Group. I was lucky enough to be under these 2 great management companies where I learned the financial acumen of being a General Manager.

MY VALUES

Hard work, but you have to be able to throw it all away for love and family. No drama. Acceptance – no judgment lives here. Wearing my heart on my sleeve. Embracing what’s next. But mostly, that running a hotel should be something you enjoy, not dread.

I quickly realized working as a General Manager that my passion was sharing my knowledge and teaching other people how to do, what I did on a day to day basis.

But I couldn’t provide one-on-one coaching without limiting the number of managers I touched.

Which is why I stopped being a General Manager and got used to a mic & camera instead.

Today, everything I do—like my Lets Rock the Hotel training program is about helping hoteliers like YOU get results, not brain freeze, from online learning.

And thank you, thank you, thank you for stopping by. YOU are my business. And my business is to help YOUR business thrive.

Here’s to helping you Rock the Hotel!